Refund & Return Policy

At FALLOW MERIDIAN LTD, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

For voluntary returns outside the statutory cancellation period, items must meet the following conditions:

  • Items must be unworn, unwashed, and in their original condition.
  • Original tags and labels must remain attached.
  • Items must be free from stains, damage, or signs of use.
  • Proof of purchase or a valid order number must be provided.

This additional return period does not affect your statutory consumer rights.

Right to Cancel

Under applicable UK consumer protection laws, customers purchasing online generally have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

To exercise this right, please email [email protected] within the cancellation period.

Returned goods must be sent back within 14 days of notifying us of your cancellation.

Customers may inspect products as they would in a physical store. However, a deduction may apply if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning.

No cancellation administration fee will be charged when customers exercise their statutory right to cancel.

How to Request a Return

To request a return, please follow these steps:

  1. Contact us at [email protected] with your order number and the items you wish to return.
  2. Our customer service team will provide return instructions and the appropriate return address.
  3. Pack the products securely and send them back according to the provided instructions.

Please do not send returns to our registered business address unless instructed.

Refund Processing

Once we receive and inspect your returned items, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

For statutory cancellations, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

For eligible voluntary returns outside the statutory cancellation period, refunds will normally be processed within 14 days of receiving and assessing the returned items.

Where required by law, refunds will include the original standard delivery charge. Additional costs for express or upgraded delivery services are not refundable.

Your bank or payment provider may require additional time to complete the refund.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs where permitted by law and disclosed before purchase.

If an item is faulty, damaged, or incorrect, FALLOW MERIDIAN LTD will cover reasonable return shipping costs or arrange an appropriate return method.

We recommend using a tracked shipping service when returning products.

Damaged, Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at [email protected].

Please provide your order number, a description of the issue, and photographs where available.

We will review the matter and arrange an appropriate remedy, including a repair, replacement, or refund, in accordance with applicable UK consumer law.

Under the Consumer Rights Act 2015, customers generally have a 30-day short-term right to reject goods that are faulty, not as described, or not of satisfactory quality, subject to applicable legal conditions.

Nothing in this policy limits your statutory consumer rights.

Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by law, including:

  • Personalised or custom-made products.
  • Sealed hygiene-sensitive items where the seal has been broken after delivery.

These exclusions do not affect your statutory rights if an item is faulty or not as described.

Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible.

If the order has already been dispatched, you may request a return in accordance with this policy.

Any applicable cancellation charges must comply with UK consumer protection laws and will not apply where customers exercise their statutory cancellation rights.

Contact Us

For assistance with returns, refunds, or order cancellations, please contact:

FALLOW MERIDIAN LTD

Email: [email protected]

Phone: +44 73 867 20568

Registered Address:

UNIT 7 NO 510 MONSALL ROAD
MANCHESTER
UNITED KINGDOM M40 8WN

We aim to handle all customer enquiries and refund requests fairly and promptly.